With every purchase any of our products you receive a 30 day period for a full refund.
If you aren’t happy with your Rokstarz, Inc product, for whatever reason, you can send it back within this 30 day period for a full refund – no questions asked.
Rokstarz, Inc. also warrants all wristbands and other products to be free from material defects in design for a period of 120 days from the date of purchase. This warranty applies only to the original purchaser of the Rokstarz product from Rokstarz.com or its authorized resellers and distributors. This warranty does not cover any damage due to accident, misuse, abuse or negligence, and Rokstarz, Inc reserves the right, before having any obligation under this warranty, to refuse such products.
If your product develops a problem within the first 120 days we will send you out a replacement. This cover includes if your band snaps or if the hologram cover comes away from the band. These two issues can occasionally happen if there is a manufacturing fault in either of them. 99.99% of the time your band will last much longer than this, but we extend our guarantee to 120 days for those rare cases. Due to the high-grade tourmaline powder mixed into the 100% BPA, surgical-grade silicone; occassionally a Rokstarz product with too much Tourmaline added will slip by quality control. Don't worry! More negative ions present isn't a bad thing! It's a great thing! For our wristbands, we pack as much Tourmaline as possible into each Rokstarz product. If you are the rare case that receives a defective product, we will send out a replacement immediately! When too much Tourmaline is added, the silicone's stretch qualities can be heavily degraded. We strive to always ensure that the very highest amount of Tourmaline is in each Rokstarz product, while also striving to product the highest quality of product.
Please don't hesitate to contact us for any reason at:
2969 Yucca Dr.
Camarillo, CA 93012
For corporate office inquiries, call (858) 227-9245
Fax: (888) 735-3027
Business Hours M-F 9:00 AM to 5:00 PM PST
For customer service inquiries, call (888) 910-1155
Customer Service Hours M-F 8:00 AM to 5:00 PM PST
For athletic/celebrity endorsement opportunities please include the following in the subject line:
ATTN: ENDORSEMENT OPPORTUNITIES
Upon receiving an inquiry we will get back to you typically within 24 hours although during weekends and holidays this may be longer.
Thank you so much for your business and for educating yourself about Negative Ions, Far Infrared Rays, and Alpha Rays!
Rokstarz Management Team